Shipping and Returns

Orders placed after 2pm (UK time) will be dispatched on the next working day.

Delivery Type	Costs
UK Standard Delivery (3-5 days*)	£3.50 or FREE above £35
European Delivery (deliveries can take 5-20 days*)	6.99 or FREE over £45

* Excludes weekends and bank holidays.

 

Please contact us at customerservice@thebrandstable.co.uk if you have any questions or concerns about your order or delivery. Don't forget to check your spam for replies just in case. 

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

UK and EU customers must arrange for the return delivery and pay return postage/ import costs. Alternatively for UK customers we will cover the return postage to offer you store credit for your order if you choose this instead of a refund. If the item is faulty or incorrect we will also cover the return postage costs for UK and EU orders. 

To start a return, you can contact us at customerservice@thebrandstable.co.uk. If your return is accepted, we’ll instruct you on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.